The available products include electronics, cosmetics, sporting items, clothing etc. Currently more than 50% of buyers are from Northern America and Europe. It is written on the company’s website that it has increased on 1771% for the last three years.
It is important to pay attention on the sellers rating and his reviews. On-line communication with the seller is also possible. You can find out how to exchange or return the product and discuss the availability of color, size, the options and characteristics using the comments.
All the paying operations on DHgate.com are protected by the ESCROW system. It protects the buyer from the fraudster-sellers. All-in-all the deal consists from certain stages:
- The buyer makes an order on DHgate.com.
- When the payment is completed, DHgate.com retains the money until the buyer notifies that the money can be given to the seller.
- If the seller accepts the order he is obtained to prepare and send it in a certain period of time. As soon as this order is sent the buyer receives a letter on his e-mail address.
- After the reception of an order the buyer checks the quantity and quality of the items.
- If the buyer is satisfied with an item he has to click the “Complete Order” button on the DHgate.com web-site so that the seller can receive his money.
During the time of the delivery it is important to check the mail that comes to your private office because it is possible that the order may be cancelled due to the absence of the product. Also the seller may notify you about the absence of an item in the color you requested and you should reply so that you wouldn’t receive your item in a wrong color.
The delivery in DHgate internet-shop is carried by the mail of Hong-Kong as well as FedEx, UPS and DHL delivery services. It is possible to find certain products that are delivered for free. They are marked with a “Free Shipping” sign.
You should also pay attention on the fact that some products can only be sold as gross (10, 20 or 100 items), however the price is indicated only per one item.