AliExpress.com is a gross-retail hypermarket that can definitely be named a Chinese Amazon. AliExpress was found by Alibaba Group Company in 2010 and at the moment this marketplace gives an opportunity for Chinese retailers to sale their product all over the world. Millions of buyers across the world prefer this shop because it works on the Escrow pattern – the seller receives the money only when the buyer confirms the receipt of the item and it’s matching the description – this variant works as good as the well-known PayPal.
The site has its own payment system, that’s why it’s enough to have a Visa card to purchase here, it is not necessary to register on PayPal.
AliExpress differs from TinyDeal when you receive your item – there are several packages, not one (if those are not items of a similar kind), because you often buy your product from different sellers. It is important to pay attention on the seller’s ratings.
Though the shop is younger from concurrent organizations, including DHgate – AliExpress is gaining popularity among buyers. Unlike LightInTheBox.com AliExpress does not sell products by itself, it only “sells” services. On the face of it the site does not charge sellers or buyers for its services. In reality all the commissions are included in the prices that are set by the sellers and usually they are extremely low.
The payment primarily goes on the company account, and only after the buyer confirms the receipt of the items the platform opens the seller’s access to the money. According to this payment protection system the selling platform decides who receives the money – the buyer or the seller, in case of an argument, basing on the proofs shown by each party.
If the buyer didn’t receive the item, the product doesn’t match the description, or it was damaged through the fault of the seller AliExpress will not transfer the funds to the seller, the funds will be returned to the buyer.
The topics on scam and fraud on AliExpress are quite popular on the internet. However, the client service itself forms only a small part of complaints on the platform. Mostly, all the complaints point on certain sellers, not the site itself. The buyers should be aware of the fact that not all the suppliers are reliable. In order to avoid a money theft you should check the seller on reliability and trust. In particular, you should look at the seller’s reviews and the level of his transactions. Moreover, it is recommended to retain all the communication with the seller as a proof in case of an argument.
If you face scam, do not confirm the payment and start up an argument in the demanded terms – information on both can be found on your account. After the argument starts the site staff holds the money until the problem is solved. The argument procedure may take a big amount of time though.